Refund Policy

Replacements & Refund Policy

Last Updated: June 2026

At Scent Forest, we take pride in delivering authentic, high-quality fragrances. Due to the personal-use and hygienic nature of perfumes, all sales are considered final unless the product received is damaged, defective, incorrect, or incomplete.

By placing an order, the customer acknowledges and agrees to the terms below.

1. Eligible Claims

A replacement or refund may only be requested if:

  • The wrong product was delivered.
  • The product arrived damaged or leaking.
  • The atomizer is non-functional upon arrival.
  • The parcel was incomplete and an item is missing.
  • The product received materially differs from the item ordered.

Claims must be submitted within 24 hours of delivery.

2. Mandatory Unboxing Video Requirement

To protect both the customer and the Company, all claims require a continuous unboxing video.

The video must clearly show:

  • The sealed courier package before opening.
  • The shipping label.
  • The entire unboxing process without cuts or edits.
  • The issue being reported.

Claims submitted without a valid unboxing video will not be entertained.

3. Perfume Preference Is Not a Valid Return Reason

Fragrance preference is subjective.
Therefore, returns, exchanges, store credits, or refunds will not be provided for:

  • Disliking the fragrance.
  • Different expectations regarding scent profile.
  • Personal preference.
  • Blind purchases.
  • Fragrance similarity concerns.
  • Projection concerns.
  • Longevity concerns.
  • Change of mind.
  • Recommendations from influencers, friends, or staff not matching expectations.

Customers are encouraged to carefully review fragrance notes and descriptions before purchasing.

4. Opened & Used Products

For hygiene and quality-control reasons:

  • Any perfume that has been opened, sprayed, tested, used, tampered with, or altered is not eligible for return, exchange, store credit, or refund.
  • Products returned with broken seals, missing packaging, damaged boxes, missing accessories, or visible usage will be rejected.

The Company's inspection shall determine product condition.

5. Refunds

Refunds will only be issued if:

  • The Company determines that the delivered product is defective, damaged, incorrect, or unavailable for replacement.

Approved refunds will be processed within 7 business days after inspection and approval. Shipping charges, COD charges, payment gateway fees, and return courier charges are non-refundable.

6. Replacements

Where a claim is approved, the Company may, at its sole discretion:

  • Replace the product.
  • Issue a refund, or
  • Issue store credit.

Replacement shall be the primary remedy wherever reasonably possible.

7. Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been dispatched, cancellation requests cannot be accepted.

Customers refusing delivery of dispatched orders may be restricted from placing future Cash on Delivery orders.

8. Promotional & Sale Items

Products purchased through:

  • Flash sales
  • Clearance sales
  • Bundle offers
  • Limited-time promotions
  • Free gift campaigns
  • Special discount events

are strictly non-returnable and non-refundable unless damaged or incorrect.

9. Return Shipping

If the Company shipped an incorrect, defective, damaged, or leaking product, return shipping costs will be covered by the Company.

For all other approved return requests, the customer shall bear all shipping costs.

10. Final Decision

All return, replacement, refund, and warranty decisions shall be made solely by Scent Forest after inspection of the product and supporting evidence.

The Company's decision shall be final.

11. Abuse of Policy

The Company reserves the right to reject any claim where:

  • Fraud is suspected.
  • Excessive return activity is observed.
  • Evidence is incomplete.
  • Product misuse is detected.
  • The customer has violated these terms.

Repeated abuse of the policy may result in refusal of future orders.