Frequently Asked Questions
We offer a 15-day return and exchange window from delivery. The product must be mostly unused (at least 90% remaining), in original packaging, with proof of purchase. For damaged, leaking, or incorrect items, contact us within 48 hours of delivery.
Once dispatched, you'll receive a shipping confirmation with a tracking number via email or SMS. Use it on our courier partner's portal to monitor your order. If you don't receive tracking details within 1–2 business days, contact our support team.
We accept Cash on Delivery (COD) and secure online payments including major debit/credit cards. All transactions are processed through certified third-party gateways — we never store your card information.
Yes, we ship internationally with delivery typically taking 7–14 business days. Customs duties and import taxes are the customer's responsibility and are not included in the product or shipping price.
All Scent Forest products are 100% authentic and quality-checked before dispatch. If you receive a damaged, leaking, or incorrect item, notify us within 48 hours with photos and we'll arrange a replacement or refund.
Cancellations are only possible before dispatch. Once shipped, cancellation is no longer available. Contact us immediately at info@scentforest.com or reach out during business hours (Monday–Friday) to request a cancellation.
Address changes are only possible before dispatch. Once handed to our courier, no modifications can be made. Contact us immediately at info@scentforest.com if you need to update your address.
Yes! Gift wrapping is available at checkout. For bulk gifting or custom packaging requests, feel free to contact us directly.

